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Customer Success

About StatSocial

StatSocial delivers the industry’s leading Audience Insights Platform, Silhouette™,  empowering marketers to identify and reach the audiences that matter most to their brand. Using its patented Identity Graph, they are able to merge an individual’s interactions across a diverse set of social and community platforms into a single profile to gain a more holistic view of prospects and customers. 

The Opportunity

StatSocial is looking for a Customer Success Manager with exceptional relationship management skills and a passion for helping customers succeed. Reporting directly to StatSocial’s VP of Sales & Services, this person will be responsible for managing existing customer relationships in order to ensure client success when using StatSocial’s platform. 

Responsibilities Will Include:

  • Overseeing key client relationships and ensuring that users are properly trained, supported, and nurtured over time.  
  • Creating and updating client reports to track usage, satisfaction, and goals. 
  • Collaborating with internal stakeholders to prepare and deliver successful quarterly business reviews on a client-by-client basis. 
  • Leveraging the platform and excel in order to create StatSocial audiences on behalf of clients. 
  • Working closely with leadership, product, and marketing to communicate how clients are effectively using our platform as well as any existing blockers in clients’ success. 
  • Collaborating with marketing in order to identify key partnerships for case studies, reference programs, and logo use on StatSocial owned pages. 
  • Contributing to marketing’s nurture campaigns for existing clients. 
  • Partnering with product teams to identify areas of opportunity for platform enhancements, and serving as a primary feedback loop to inform future roadmap decisions. 

Qualifications: 

  • 3-6 years of experience in customer-facing client/account management roles. 
  • Agency, DSP, or marketing insights background is preferred. 
  • SaaS background is a plus.
  • Strong written and verbal communication skills. 
  • Experience working in a fast-paced environment, managing competing priorities.
  • Extremely organized and have a high level of accountability for the quality and timeliness of their work. 
  • Self-starters with a collaborative, entrepreneurial spirit.
  • Experience with Excel, Powerpoint, and similar tools. 
  • BS/BA required

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